Customer Success Manager

Conference Manager is a profitable B2B SaaS business based in Virum, Denmark. We’re the leading provider of registration and event management solutions in Scandinavia and now embarking on an exciting journey to become the leading provider in Europe. Our customer base consists of some of the largest enterprises, like ARLA, Novo Nordisk, Coloplast, Carlsberg, municipal administrations and ministries and educational facilities in both Denmark and Germany.

Do you want to be a part of this journey?

We’re looking for an exceptional Customer Success Manager, to join our team in Virum, with focus on the Danish market.

Your responsibilities are to:

• Support our existing customers through various channels, helping answer any user related questions to our platform and help solve our customers’ challenges
• Create and actively manage support tickets
• Conduct introduction sessions for our customers
• Manage and keep customers’ data in our CRM up to date
• Be a sparring partner to our sales team
• Collect and report customer feedback for improvement opportunities
• Maintenance and preparation of internal and external support material

Requirements:

• Excellent communicator, both written and verbal communication skills
• Master Danish and English fluently – verbally and in writing
• Ability to operate in a fast paced and dynamic environment
• You have a natural interest in B2B SaaS platforms (maybe even experience in the event management space)
• You are a problem solver and have a “can do” mentality
• You put pride in providing the best customer service to our customers
• You have excellent attention to details
• Great relationship builder, able to form trusted relationships with customers
• Great personal drive and ambitions for your own future

You’ll be an essential part of a great team

The Customer Success team is a crucial part of the success of Conference Manager and you’ll become an important part of developing the team even further, helping to scale our business internationally. We deliver the best foundation for our customers, providing world class service – and in parallel we have a lot of fun while doing so! We help each other and leave no one behind, always there to support when needed.

We offer

• An opportunity to join a profitable B2B SaaS business on the brink international scale, with a proven business model in Denmark and Germany
• A high impact role in an ever-growing business and team
• High potential for personal development for the right candidate
• Great benefits like a company pension scheme, company provided lunch, healthcare and several social gatherings to maintain our excellent culture
• Fantastic colleagues in a great office environment, with great connections to public transportation

You’ll be reporting to the Head of Customer Success, primarily working out of our HQ in Virum. The position is a full-time role within normal working hours from 8am-5pm.

Interested?

We would love to hear from you if you think you could be the right candidate for the job. Please send us your application and CV to the Head of Customer Success, Trine Eckart, on te@conferencemanager.dk. Please mark the application” Customer Success Manager” in the subject line. Interviews will be conducted as applications are received.

Please don’t hesitate to contact Trine Eckart, Head of Customer Success, on (Denmark +45) 25231144, if you’d like to know more about the position.